The most basic feature of the thought reform environment, the psychological current upon which all else depends, is the control of human communication. Through this milieu control the totalist environment seeks to establish domain over not only the individual's communication with the outside (all that he sees and hears, reads or writes, experiences, and expresses), but also - in its penetration of his inner life - over what we may speak of as his communication with himself. It creates an atmosphere uncomfortably reminiscent of George Orwell's 1984.
Such milieu control never succeeds in becoming absolute, and its own human apparatus can - when permeated by outside information - become subject to discordant "noise" beyond that of any mechanical apparatus. To totalist administrators, however, such occurrences are no more than evidences of "incorrect" use of the apparatus. For they look upon milieu control as a just and necessary policy, one which need not be kept secret: thought reform participants may be in doubt as to who is telling what to whom, but the fact that extensive information about everyone is being conveyed to the authorities is always known. At the center of this self-justification is their assumption of omniscience, their conviction that reality is their exclusive possession. Having experienced the impact of what they consider to be an ultimate truth (and having the need to dispel any possible inner doubts of their own), they consider it their duty to create an environment containing no more and no less than this "truth." In order to be the engineers of the human soul, they must first bring it under full observational control.
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