14 Palmer Terrace
Los Angeles, CA 90051
Position as a Customer Service Manager.
8 years of customer service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of IBM clone and Mac desktops
Highly productive in the use of Office 2000 Professional
Self starter with a can do attitude
1998 - Present City Financial, Los Angeles, CA
Customer Service Manager
Collaborated with the Product Development department in developing new Fee
Based products and their sales to the unbanked credit card membership base.
Answered an average of three hundred customer calls in a day through the call
center queue. Worked as a Senior Representative in the Promise to Pay department
to ensure customers where given assistance in bringing their over limit and/or pass
due account current Performed duties in the Retention department retaining customers
who wanted to cancel their accounts.
1994 - 1998 CitiTrust, Santa Monica, CA
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve application issues. Reviewed and
issued audits on account information and processes. Performed queries in multiple
databases. Adhered to government monetary regulations. Assisted in the creation
and development of the banks customer relationship management system
Gonzaga Universeity, Spokane, WA
B.A., Business & Economics, 1994
Address: 5636 Lemon Ave.
Dallas TX 75209
Phone: +1 214 5203694